Patient Resources

Frequently Asked Questions

Our Practice

Office Policies

GYN/Annual Visit

OB Visit

Insurance & Billing

Our Practice

Which hospital(s) are you affiliated with

All of our physicians have privileges at Piedmont Hospital.

Do your perform mammograms in your office?

We do not perform mammograms in our office. However, we can provide you with a list of local facilities that were refer our patients to.

Do you see patients on weekends or evenings?

Our office hours are 8:00am to 4:00pm Monday - Friday. There is always a physician on-call after business hours and on weekends for emergencies only.

Do you make same-day appointments or accept walk-ins?

We do not accept walk-in appointments or same day new patient appointments. If you are an established patient and would like to be seen on the same day for a problem visit you may call the office and ask to speak with your physician's Medical Assistant. Each call will be considered and triaged appropriately.

Office Policies

Is there a cancellation fee?

You must cancel at least 24 hours prior to your scheduled visit or you will be charged a $25 no-show fee.

What if I am running late for an appointment?

We allow a twenty (20) minute grace period. If you arrive more than 20 minutes late for your appointment, it will be at the physician's discretion whether you will still be seen or will have to reschedule.

How should I prepare for my first visit?

Please bring your insurance card, completed forms, and your copay (if applicable). Please bring any previous medical records pertinent to your visit.

If you must fill out your forms in the office we ask that you arrive 15 minutes prior to your appointment time to ensure ample time for completion. In an effort to maintain accurate records, we ask that you complete a demographic sheet each year.

Where should I park?

We are located in the Piedmont Physicians Plaza at 275 Collier Road NW. You may enter the 275 Building parking deck from Collier Road. Once you have parked, take the parking elevator to Level P7. On P7 you will take the elevators (to the left) to our office, Suite 230, on the 2nd floor.

Do you validate parking?

Unfortunately, we do not validate parking. The maximum fee for parking is $5.00 (cash or check only).

Can I bring my child(ren) with me to my appointment?

Patients often bring their babies with them to appointments. However, for the safety of our patients, children, and our staff we discourage having children in the lab where blood is being drawn.

How do I request my medical records?

You may request your medical record by filling out a Medical Records Request Form. This form is available online or you may ask for one at the front desk. Please allow one 72 hours from the receipt of your release form for your records to be sent.

How do I request a refill?

All prescription refills can be submitted via fax by your pharmacy or you may call in a request to your physician's Medical Assistant. Please allow 24 hours processing time for all prescription requests (pending approval).

GYN/Annual Visit

How far in advance should I schedule my annual appointment?

Please call to schedule your annual appointment 6-8 weeks prior to the date you are due to return for your yearly visit.

What should I expect during my annual exam?

Your yearly exam is a preventive visit during which your provider will conduct a general physical exam. This includes a breast exam, pelvic exam, and a pap smear if needed. This is also an opportunity for you to update any changes to your personal history, family health history, and current medications. Your physician will evaluate the need for any health screening tests or immunizations based upon your age and history. This is also the time to request medication refills.

Please keep in mind that the annual exam does not include the discussion of ongoing chronic conditions or new concerns. You must schedule a separate appointment problem visits.

Are STD tests performed during the annual visit?

STD testing is not included in the annual exam but can be performed at your request. You will be asked to complete the optional STD information and consent form. This form also lists the cost of each test and the CPT codes so that you may check your insurance benefits prior to screening.

How will I be informed of my test results?

If your results are normal you will not get a phone call, but you will receive a card in the mail reporting your normal result.

If your results are abnormal you will receive a phone call from the physician or Medical Assistant.

OB Visit

When should I schedule my initial OB Visit?

It is best to schedule your pregnancy initiation between 2 to 4 weeks after your missed period.

Will I have an ultrasound at my initial visit?

Typically your pregnancy initiation appointment does not include an ultrasound. However, it is at the discretion of the physician to recommend an ultrasound at that time.

How many people can I bring with me to for my ultrasounds?

There is not a specific limit to how many people may be in the ultrasound room. However, please consider that our ultrasound rooms are not very large. Our Sonographers need to be able to easily access the equipment and efficiently scan the patient.

Do you accept OB patients transferring from another practice?

Yes, we do. If you have already received obstetric care but are interested in transferring to our practice, please call our office and request to talk to our OB office regarding transfer. A brief history will be taken over the phone and you will be required to fax your medical records for physician review. Once the records are received and insurance benefits are verified, a member of our staff will contact you with the physician's decision.

Do you have midwives?

No, we do not have midwives.

Do you offer educational classes for OB patients?

We currently offer three classes for our established patients: Child Birthing, Baby Basis, and Breast Feeding.

Insurance & Billing

Do you accept my insurance?

We accept many different insurance carriers. Please visit our Billing & Insurance page to view the list.

It is your responsibility to ensure that we have valid insurance information on file for you. You must present your insurance card at check-in for each visit. We may ask you to reschedule your appointment, or pay cash for services provided, if you are unable to present your insurance card upon check-in.

Does your practice participate in the Georgia Health Insurance Exchange?

No. As a part of the Piedmont Clinic our providers do not participate in the Georgia Health Insurance Exchange. If you have purchased insurance from the Georgia Health Exchange, please contact your insurance company for a provider directory.

What if I do not have medical insurance?

If you do not have health insurance, or are unable to produce the appropriate documentation to verify coverage, you will be a "self-pay" patient.

Payment is required upon check-in. Charges will be determined based upon customary coding and billing practices and will reflect the nature of your visit and the services received. You will receive an additional bill from a separate lab facility for any lab work that is performed.

All Self-pay patients receive a 20% discount when payment is made in full on the same day that services were provided.

What forms of payment do you accept?

Payment of the patient responsibility portion of your visit is due at the time of service including all applicable co-payments. For your convenience, we accept cash, checks, Visa, MasterCard, and American Express. All returned checks are subject to a $25 handling fee.